Lightingbyrbdelaa.com is happy to provide outstanding customer service in its showrooms and e-commerce and guarantee your satisfaction with every order. We promise to deliver high-quality
products to your door, and if you are not completely satisfied with your purchase, we will be happy to assist you if any problem occurs.
If you change your mind about the order you just placed, please don’t wait too long before calling us! Orders are processed and ready to ship shortly upon receiving. So once products ship,
cancellation is no longer possible and you will have to go through general return.
You can request to cancel any non-custom item that has not shipped yet without restocking fee.
To submit a cancellation request please contact us at 1-718-730-9011 or send us an email to firstname.lastname@example.org
Since lighting fixtures are fragile, no matter how well they are packed, sometimes they may come in damaged. Please inspect the package you receive and contact us in case products are defected.
We will ship out replacement glass or parts at no cost to you as soon as possible. If it is irreparable, we will do our best to quickly return and replace the item. Please let us know if you received the
damaged products within 30 days after delivery.
We know that for various reasons you may need to return a product you ordered from us. We do not charge restocking fee on returned items!
Please keep in mind the following rules:
- Returns can only be made within 30 days after receiving your products
- Exchanges can only be made within 30 days of receiving your products
- You can return products with their original tags and packaging that have not been installed
To begin the return process, please call 1-718-730-9011 or send us an email to email@example.com