Return Policy

You may ask to return an eligible item within 30 days of the delivery date. For something bought in the showroom, the 30 days begin on the purchase date. We need to hear from you before that period ends. After 30 days, the sale is final except where a manufacturer warranty still applies.

An item we accept back has to be unused, uninstalled, and still in new, resaleable condition. Include every piece that shipped with it: mounting hardware, any lamp, driver, or canopy that came in the carton, instructions, and the original boxes with their inner packing.

We look over each return when it arrives. If parts are missing, the fixture has been mounted or altered, or the packaging is too damaged for us to sell the item as new, we may send it back to you or apply the restocking fee described below.

Some products cannot come back. That includes custom, made-to-order, and special-order goods, including a finish, size, length, or option produced for your order. It also includes anything that has been installed, wired, cut, painted, or otherwise changed, and clearance, overstock, or final-sale merchandise.

Opened lamps, bulbs, and similar electrical items are not returnable. We also cannot take back products that were not purchased from RBdelaa Lighting & Electrical Supply, or a return that has no receipt or order number.

A 20% restocking fee is deducted from the merchandise refund when an eligible stock item is returned because it was not wanted, did not suit the space, or was ordered by mistake. The fee is calculated on the item price.

We do not charge that fee when the product arrives damaged, has a defect, or is not the item you ordered.

Look over the delivery as soon as you receive it. Shipping damage, missing pieces, and defects that are apparent on arrival must be reported within 48 hours of delivery. Call or email us with the order number and photographs of the fixture and the carton, including torn flaps, crushed corners, or a broken seal.

For a qualifying damage or defect report, we repair, replace, or refund the item. Those cases are not charged a restocking fee, and we cover the return freight. A report that reaches us after 48 hours may be declined, because carriers generally will not honor a damage claim past that point.

Contact us before you ship a return. Call (718) 730-9011 or email rbdelaa@gmail.com with your name, order number, the items involved, and the reason for the return. If the item qualifies, we email a Return Authorization (RA) number. Write that number on the outside of the carton. A package that arrives without an RA number can be refused.

Showroom purchases may be brought to 101-18 Queens Blvd, Forest Hills, NY 11375 with the receipt, during posted hours, under the same conditions.

Once the return is in our hands and the inspection is finished, we refund the approved amount to the original form of payment. Allow up to 10 business days after inspection for us to issue the refund. Your bank or card issuer may need more time to show it on your statement.

The refund covers the item price, minus a restocking fee when one applies. Outbound shipping is refunded only when the return is for damage, a defect, or our error.

On a change-of-mind return, you pay the return freight and any insurance you add. Use a trackable service and keep the tracking number until the refund is complete. We are not responsible for a return that is lost before it reaches us.

When we are correcting shipping damage, a defect, or an item we sent by mistake, we send a prepaid label or arrange pickup. That freight is not taken out of the refund.

You may request an exchange of an eligible item during the same 30-day window, if a replacement is in stock and the item you send back meets the condition rules on this page. If the new item costs more, we collect the difference before it ships. If it costs less, we refund the difference to the original form of payment after inspection.

You pay shipping on an exchange unless we are replacing a damaged, defective, or incorrect item.

A stock order can be cancelled at no charge when you reach us before it ships. After a carrier has the package, we cannot cancel it, and any return follows this policy.

Custom and special-order items cannot be cancelled once we have released the order to the manufacturer. To ask for a cancellation, call (718) 730-9011 or email rbdelaa@gmail.com with the order number and the items to cancel. We reply by email to confirm whether the cancellation was completed.

RBdelaa Lighting & Electrical Supply, 101-18 Queens Blvd, Forest Hills, NY 11375. Phone (718) 730-9011. Email rbdelaa@gmail.com.